Frequently Asked Questions
How much does a custom order cost?- Custom orders start at $1,000. Price depends on sneaker style & amount of crystal detail. Please fill out the Custom Order Request Form to be contacted with your FREE quote! My typical response time is 3-7 business days. Serious inquiries only.
Do you ship to _____?
- I ship worldwide! I am based in Maryland, United States.
Do you provide the shoes?
- YES. All prices include the shoes. All shoes are purchased directly from their retailer (Ex. Nike). I DO NOT work on counterfeit sneakers.
May I send you my shoes or order the shoes myself?
- YES. Happy to work on your new/unworn pair! Please email me with your sneaker model, and size to request your adjusted quote and complete purchase. Please note: you are responsible for the cost of shipping the shoes to me.
How long until I receive my shoes?
- Processing times vary based on design however most customs are delivered within 6-8 weeks of order date. Shipping within the US is 2-5 business days.
Will the crystals fall off? What if they do?
- NO. The crystals are EXTREMELY secure. Quality is priority and the stones will NOT fall off. In the rare event that crystals fall off, I offer a free crystal repair kit. Please treat your shoes with care!
Don’t see your question?
Send me a message via my Contact Form or send me a message on Instagram @LeiLabCrystals
Please note:
I purchase the shoes at market value directly from the brand (ex. Nike) and authorized retailers to ensure authenticity and quality.
In some cases, authentic resellers such as StockX and GOAT are used if the style, size, or color of shoe is unavailable elsewhere. Lei Lab has purchased over 200 pairs from both and have consistently had satisfactory authentication performed along with consistent quality. I perform an additional authenticity check upon receiving the shoe.
These products are made-to-order. Returns will not be accepted unless you receive an incorrect order. We cannot exchange sizes.