How much does a custom order cost?
  • Custom orders start at $750. Please fill out the Custom Order Request Form to be contacted with your FREE quote! Typical response time is 3-5 business days. You may also use our Contact page to initiate your custom request.
Do you ship to _____?
  • We ship worldwide! Based in Maryland, United States. Shipping is free within the U.S. & Internationaly shipping starts at $65 USD.
Are shoes included? 
  • YES. All listed prices include the shoes. All shoes are purchased at full retail price directly from their retailer (ex. Nike). I DO NOT work on counterfeit sneakers. *LeiLabCrystals does not manufacture the base shoe.
May I send you my shoes or order the shoes myself?
  • YES. Happy to work on your new/unworn pair! Please email your with your sneaker model, and size to request your adjusted quote and complete purchase. You are responsible for the cost of shipping the shoes to us.
Do you offer payment plans?
  • Buy Now, Pay Later options, such as Affirm, AfterPay, and Klarna are available at Checkout.
    • *Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.
    • *Monthly financing through Klarna issued by WebBank, member FDIC. Other CA resident loans made or arranged pursuant to a California Financing Law license.
How long until I receive my order? 
  • Processing times vary based on design however most customs are delivered within 6-8 weeks of order date. Shipping within the US is 2-5 business days. 
Will the crystals fall off? What if they do?
  • NO. The crystals are EXTREMELY secure for all weather conditions. As wearable art, the shoes will last according to their level of care. Quality is our priority and the stones will NOT fall off. In the rare event that crystals fall off, we offer a free crystal repair kit. Please treat your shoes with care!
Don’t see your question?

Send me a message via my Contact Form or send me a message on Instagram @LeiLabCrystals

These products are made-to-order. Returns will not be accepted unless you receive an incorrect order. We cannot exchange sizes.